INSTO Insights Webinar

Local Satisfaction: Understanding the Induced Impacts of Tourism on Local Society, Economy, Culture and Environment

Local Satisfaction: Understanding the Induced Impacts of Tourism on Local Society, Economy, Culture and Environment

Monday, 22 April 2024 | 3:00 – 4:00 pm CEST | Zoom Session

Local resident satisfaction is a key factor for sustainable tourism development. As local residents are either directly involved in tourism or are indirect beneficiaries of tourism, they experience its impacts, whether positive or negative. Advanced local resident satisfaction surveys go well beyond the traditional way of looking at the level of local resident’s satisfaction. They also look at the induced social, economic, cultural and environmental impacts on the lives of local residents. These surveys also assess their level of involvement in the tourism sector and their awareness of the past, present and future tourism potential.

Therefore, a comprehensive understanding of local satisfaction is key to long-term sustainable development as it can significantly help tourism policy makers and planners to use tourism resources effectively and identify potential problems and conflicts in a timely manner.

This INSTO Insights webinar will discuss the experiences and practical implications of INSTO members and selected experts in measuring local satisfaction, including induced aspects of tourism impacts on local residents.



Introductory Remarks
Ms. Zoritsa Urosevic, Executive Director, UN Tourism
Dr. Dirk Glaesser, Director, Sustainable Tourism and Resilience, UN Tourism

Overview on Measurement Efforts on Local Satisfaction by INSTO Members
Ms. Cordula Wohlmuther, Coordinator, Sustainable Tourism and Resilience, UN Tourism

Presentations by INSTO Member

  • Tourism Observatory of Guanajuato, México
    Ms. Miriam Adame, General Director of Tourism Intelligence, Technical Secretary of the Observatory

Invited Guest Speakers:

Experiences from Costa Rica: The Evolution of the Social Progress Index
Ms. Mariana Garita, Head of Certifications and Social Tourism Responsibility, Costa Rica Tourism Board, Chair of UN Tourism Committee on Tourism and Sustainability

Experiences from Malta: Measuring Residents' Perceptions and Attitudes towards Tourism
Ms. Tania Sultana, Head of Research, Malta Tourism Authority

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