Update on the latest development in international tourism
Ms. Sandra Carvao, Director, Tourism Market Intelligence and Competitiveness Department, UNWTO
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Update on the ONE PLANET global initiatives: The Glasgow Declaration on Climate Action in Tourism and the Global Tourism Plastics Initiative
Ms. Virginia Fernandéz-Trapa, Programme Officer, Sustainable Development of Tourism, UNWTO
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Advances of the Measuring Sustainable Tourism (MST) Initiative
Ms. Clara van der Pol, Chief a.i., Statistics Department, UNWTO
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Sustainable Destinations - Leading the Transformation - The INSTO Perspective
Dr. Dirk Glaesser, Director, and Ms. Cordula Wohlmuther, Coordinator, Sustainable Development of Tourism, UNWTO
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Introduction of the new INSTO Members

• The Sustainable Tourism Observatory of Mallorca, Spain
  Ms. Monica Nuñez, Coordinator, Sustainable Tourism Observatory of Mallorca
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• Observatory of Tourism in Barcelona: city and region, Spain
  Ms. Laia Costa, Analyst, Barcelona Tourism
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• The Yukon Sustainable Tourism Observatory, Canada
  Mr. Eduardo Lafforgue, Director of Tourism
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• Sustainable Tourism Observatory of Málaga, Spain
  Mr. Ricardo Fernández de la Cruz, Director of the Observatory and Ms. María del Pilar Álvarez Muñoz, Secretary of the Observatory
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• Bizkaia Tourism Intelligence System, Spain
  Ms. Cristina Múgica Vargas, President of Bilbao Bizkaia Action Group, Director General of Territorial Competitiveness and Tourism of the Provincial Council of Bizkaia
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• Center of Intelligence of Tourism Economics of the State of São Paulo, Brazil
  Mr. Fabio Montanheiro, Research Coordinator, Center of Intelligence of Tourism Economics
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The role of observatories in the sustainable transformation of destinations
Prof. Dr. Harald Pechlaner, Director of the Center of Advanced Studies and Prof. Dr. Anna Scuttari, Project Manager, Sustainable Tourism Observatory of South Tyrol, Italy
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Incentivising Business Transformation through Measurement
Mr. Glenn Mandziuk, CEO, Sustainable Hotel Alliance
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Session I: Dimensions of measurement

Measuring plastics
Ms. Olivia Ruggles-Brise, Director, Greenview
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The status quo on measuring food waste
Ms. Virginia Fernandéz-Trapa, Programme Officer, Sustainable Development of Tourism, UNWTO
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Applying accessibility standards by DMOs: How to identify main intervention areas and specific actions? 
Ms. Marina Diotallevi, Head, Ethics, Culture and Social Responsibility Department, UNWTO
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Advancing the measurement of the social dimension of tourism
Ms. Isabel Novoa, President, International Social Tourism Organization
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Advances by INSTO Observatories - Part I

Tourism Observatory of the Canary Islands, Spain
Water digitalization and stakeholder engagement
Ms. Noemi Padrón-Fumero, Professor, Department of Applied Economics at Universidad de Laguna, Vice-Director of the Chair in Tourism CajaCanarias-Ashotel, Universidad de Laguna, Canary Islands 
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Observatory of Tourism in Barcelona: city and region, Spain
Insights on the selection of Indicators
Ms. Laia Costa, Analyst, Barcelona Tourism
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Tourism Observatory of Bogotà
The usefulness of MoUs for negotiating data exchanges
Dr. Christian Vargas, Head of Tourism Observatory of Bogotà
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Session II: Dimensions of measurement

The context of measurement and the importance of intensities
Prof. Dr. Anna Scuttari, Project Manager, Sustainable Tourism Observatory of South Tyrol, Italy
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Measuring in context: The Destination Water Risk Index
Mr. Glenn Mandziuk, CEO Sustainable Hotel Alliance
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Findings from the global review of Measuring Carbon (Project with the Federal Ministry for the Environment, Nature Conservation and Nuclear Safety, Germany)
Dr. Dirk Glaesser, Director, Sustainable Development of Tourism, UNWTO
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Towards tourism learning hubs
Mr. Sérgio Guerreiro, Senior Director, Knowledge Management and Innovation, Tourism of Portugal
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The role of open data for governance
Ms. Monica Nuñez, Coordinator, Sustainable Tourism Observatory, Mallorca, Spain
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Advances by INSTO Observatories - Part II

Thompson Okanagan Sustainable Tourism Observatory, Canada
The role of indigenous knowledge for sustainable development
Ms. Eve Layman, Destination Development & Stewardship Specialist, Thompson Okanagan Tourism Association
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​​​The Yukon Sustainable Tourism Observatory, Canada
First Nations’ Knowledge and Perspectives
Ms. Sarah Marsh, Manager, Industry Services, Tourism and Culture, Tourism Branch
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Guanajuato's Tourism Observatory, Mexico
Management of data sourcing
Ms. Miriam Adame, General Director of Tourism Intelligence, Technical Secretary of the Observatory
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Tourism Observatory of Navarra, Spain
Measuring tourism employment: Data sources and challenges
Mr. Mattias Bergman Johansen, Sociologist, Department of Tourism Transformation and Observatory, General Directorate of Tourism, Commerce and Consumption
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Algarve Sustainable Tourism Observatory, Portugal
Observation and monitoring of the Algarve Tourism Destination: First contributions for its sustainable development
Prof. Luis Nobre Pereira, University of Algarve & Algarve Sustainable Tourism Observatory
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Azores Sustainable Tourism Observatory, Portugal
The role of the academia for Observatories
Prof. Carlos Santos, President of the Azores Observatory
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Sonoma Sustainable Tourism Observatory, California, US
Importance of public relations and community outreach for your Observatory
Ms. Pamela Lanier, Founder and Director
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Aegean Islands Sustainable Tourism Observatory, Greece
Measuring pressure on touristic island destinations and its impact on carrying capacity - the case of Mykonos
Prof. Dr. Ioannis Spilanis, Laboratory of Local and Island Development, Aegean Sustainable Tourism Observatory, Department of the Environment, University of the Aegean
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