Local Satisfaction

Local Satisfaction


The wellbeing of host communities is highly relevant when measuring the impact of tourism on destination level. Communities can be impacted both positively from tourism through jobs, economic activity and improved social services and negatively due to overtourism, stress or damage on local resources and cultural values. Changes in level of satisfaction can be an early warning indicator of potential incidents and hostility, and a means to obtain information about emerging problems and irritants before they become serious.

PUBLICATIONS

Local Satisfaction, Excerpt from Indicators of Sustainable Development of Tourism Destinations, A Guidebook, World Tourism Organization (2004), pp. 56–76. 
Tourism in the CommunityGuide for Local Authorities on Developing Sustainable Tourism, World Tourism Organization (1998), pp. 27–37.
Local SatisfactionWhat Tourism Managers Need to Know, World Tourism Organization (1997), p. 17.
Local Prosperity, Local Control, Community WellbeingMaking Tourism more Sustainable, A Guide for Policy Makers. World Tourism Organization (2005), pp. 28–29 and pp. 34–38.
A Resident's Perspective on Visitor's Growth in Eight European Cities, 'Overtourism'? - Understanding and Managing Urban Tourism Growth beyond Perceptions, World Tourism Organization; Centre of Expertise Leisure, Tourism & Hospitality; NHTV Breda University of Applied Sciences; and NHL Stenden University of Applied Sciences (eds., 2018), pp. 21–26.
Create Cities for All: Buidling Cities for Citizens and VisitorsUNWTO Recommendations on Urban Tourism, World Tourism Organization (2019), p. 6.
Defining Competitiveness in TourismIndicators for Measuring Competitiveness in Tourism: A Guidance Document, OECD Tourism Papers, No. 2013/02, p. 14. 
Indicator Sheets, European Union, Interreg Mediterranean Programme on HERIT-DATA: List of Sustainability Indicators , pp. 22–29 and pp. 35–37. 

PRESENTATIONS

Video Recording of Technical INSTO Webinar on Local Satisfaction with Tourism during the COVID-19 Pandemic, World Tourism Organization (05/2021).
Local Satisfaction with Tourism during the COVID-19 Pandemic: ASW Sustainable Tourism Observatory, Presentation at the Technical INSTO Webinar, by Australia's South West (05/2021).
Local Satisfaction Measurement Experience of China Observatories, Presentation at the Technical INSTO Webinar, by, Monitoring Centre for UNWTO Sustainable Tourism Observatories, China (05/2021).
Residents' Perceptions towards the Tourism Development in Navarre, Presentation at the Technical INSTO Webinar, by Tourism Observatory of Navarre (05/2021).
Yukon Residents’ Perceptions of Tourism, Presentation at the INSTO Global Meeting, by Government of Yukon (10/2020).
Effects of COVID-19 on Tourism- Surveys in South Tyrol, Presentation at the INSTO Global Meeting, by Sustainable Tourism Observatory of South Tyrol (10/2020).
Dashboard on Visitor Satisfaction: A new approach on evidence-based sustainable tourism management in the city of Buenos Aires, Presentation at the INSTO Global Meeting, by Buenos Aires (2020).

OTHER RESOURCES

Measuring the Sustainability of Tourism (MST), UNWTO
System of Environmental Economic Accounting (SEEA), United Nations