Open Call For Companies

Open Call - UN Tourism Academy seeks a company or an institution to develop interactive asynchronous online training courses via WhatsApp

UN Tourism Academy seeks a COMPANY or AN INSTITUTION to develop interactive asynchronous online training courses via WhatsApp for hospitality and vocational tourism staff. The project will span one year and accommodate 2,500 participants per course. Applicants should propose a WhatsApp-based platform covering topics such as:

  • Communication and Customer Service; 
  • How to be a Tourism Ambassador; 
  • Creating Quality Tourist Guides; 
  • Basic English and 
  • Protocol and Cultural Approach.

The content needs to be produced in both English and Spanish.

Applicant companies are expected to have the following competences: 

  • Be able to work in English and Spanish fluently across its structure; 
  • Have proven experience in creating content in interactive formats, including videos, podcasts and other learning tools - other innovative learning tools proposed by the applicants will be highly evaluated;
  • Have proven experience in similar online education projects, especially with world-class universities or business schools;
  • Have broad international, and private and public experience;
  • Preferably know the tourism reality of different regions;
  • Preferably have high level of awareness concerning international issues;
  • Preferably have a good knowledge of UN Tourism's work and programmes.

Other specifications in regard to content design / learning path and platform to deliver the training:

  • Syllabus design on professional development for hospitality and vocational tourism staff, including but not limited to customer service, customer experience, communications, protocol, safety, tourism guidance, and upselling;
  • Design of 8 asynchronous micro-lessons covering the corresponding topics; with at least 10 minutes of duration per micro-lesson;
  • Production of high-quality multimedia content (videos, audio, images) for each lesson;
  • Integration of interactive elements (practical activities, case studies, evaluations);
  • Review and validation of content by subject experts;
  • Adaptation of the content as requested;
  • Setting of a WhatsApp enabled platform for the 8 micro-lessons;
  • Implementation or an Artificial Intelligence generated chatbot for immediate responses to participants;
  • Collection of data for corresponding analysis on engagement and skills development and assessment.

An economic breakdown of the instructional design part and the technical implementation (platform / delivery costs) must be informed separately.

If you wish to apply, please fill out the application form (https://survey.zohopublic.com/zs/P7MLBT) form before 16 June 2025.

If you have any queries, do not hesitate to write to capacity@unwtoacademy.org .

Please, be aware that ALL CANDIDACIES WILL BE CONSIDERED AND EVALUATED, BUT ONLY SHORT-LISTED CANDIDATES WILL BE CONTACTED.