After a Crisis: Supporting Recovery & Long-Term Resilience
This session will explore strategies for destination recovery, restoring traveler confidence, and embedding resilience into tourism policies. Discussions will focus on rebuilding trust and ensuring business continuity through effective recovery strategies. The role of post-crisis assessment and impact analysis will be examined, emphasizing the use of data to guide recovery efforts. The session will also highlight the importance of community engagement and policy integration, ensuring that resilience becomes a core element of long-term tourism development.
Opening statements
Introduction
Theory: Debriefing, recovery planning and resilience building
Case studies:
Conclusion of a joint activity
Closing remarks
Speakers
He has extensive experience in risk prevention and crisis governance across a wide range of fields.
He worked for the crisis unit of the Ministry of Foreign Affairs, notably on the repatriation of French nationals from Côte d'Ivoire in 2004. At AXA Assistance, he supervised the implementation of crisis management procedures. The procedures he drafted were used for the repatriation of French nationals from Lebanon in 2006 and for managing families following the crash of AF 447 in 2009, in collaboration with the relevant ministries. Within the GEOS group, he has organized logistical support for several complex missions (Gaza, Nigeria, Afghanistan, electoral observation missions, etc.) and has been involved in the governance of various crises (kidnappings, security arrangements, etc.).
He is the author of Lexique Managérial (2012, Voilier d'Arbren), the special issue of Revue Management entitled Mieux Négocier, and Guide pratique de formation par la simulation : On n'a jamais appris à faire du vélo dans un livre (2014, VA Press). He is also the co-author of La Gestion de crise illustrée: Les leçons de la Crise des missiles de Cuba (VA Press, 2016). In addition, he has contributed to the script of several risk management awareness serious games and has designed hundreds of crisis exercises.
He is an auditor for the National Session on Strategic Crisis Management at the Institut des Hautes Études de Sécurité et de Justice (INHESJ). In 2016, he completed the Corporate Safety and Security Management program at ESCP Europe. In 2019, he obtained an MBA Essentials from the London School of Economics. He teaches international negotiation at IRIS and crisis management at HEC.
In 2021, he contributed as a UN Tourism expert to the drafting of the White Paper on Safety and Security in the Tourism Sector, a key tool aimed at strengthening crisis preparedness and risk management within global tourism. This publication serves as a crucial reference for policymakers, industry stakeholders, and destination managers seeking to enhance the resilience of the tourism sector in the face of security challenges.
Lastly, Louis is an associate expert for the 24-hour news channel France 24 (French and English), where he provides expert insights on terrorism, hostage-taking, intelligence, state crisis management, and aviation security.
Dr. Carlos Costa is Full Professor (Professor Catedrático) at the School of Economics, Management, Industrial Engineering and Tourism (DEGEIT) of the University of Aveiro.
He is Director of the Doctoral Programme in Tourism at the University of Aveiro, a tourism expert for the European Commission and President of the Tourism Platform of Portugal. Carlos is Editor-in-Chief of the Revista de Turismo e Desenvolvimento (SCOPUS) and a member of the Editorial Board of the Journal of Destination Marketing Management (SCOPUS) and the Journal of Hospitality and Tourism Management (SCOPUS). He is also a Senior Advisor to the Tourism Review (SCOPUS). He holds a PhD and MSc in Tourism Management (University of Surrey, UK) and a BSc in Urban and Regional Planning (University of Aveiro, Portugal). Carlos is also the Scientific Coordinator of "idtour-unique solutions" - a tourism start-up company (private sector) based at the University, responsible for the transfer of knowledge and innovation to the tourism sector. Carlos is involved in a number of national and international tourism projects. He works as a consultant for the Portuguese National Accreditation Agency (A3Es), the National Foundation for Science and Technology (FCT) and the Cyprus Agency for Quality Assurance and Accreditation in Higher Education (CYQAA).
Pierpaolo Campostrini, scientist, was born in Venice and lives there. Since 2000, he is the Director of CORILA, the Consortium for coordination of research activities concerning the Venice lagoon system, made of local Universities (Padua and Venice) and National research bodies (CNR and OGS).
He is also member of the Management Board of JPI Oceans and of the Council of the Knowledge Hub on Sea Level Rise, where he represents Italy.
From 2015 to 2020 he has been “Procuratore” of the St.Mark’s Basilica, responsible for its maintenance.
He was coordinator of many EU projects and has been invited speaker in many high-level conferences, like the UNDRR World conference in Sendai, 2015.
He is co-curator and scientific responsible of the Pavillon Intelligent Venice at Biennale Architecture 2025.