Accessibility Champions

Good Practices ensuring Accessible Tourism for All amidst the COVID-19 pandemic

This questionnaire intends to collect information on protocols and measures adopted by destination management organizations, as well as travel & tourism industry stakeholders, to keep ensuring accessibility for travellers with specific access requirements during the current pandemic. UNWTO is committed to promote the most outstanding examples of the sector’s adaptations in terms of accessibility, without jeopardizing anyone’s safety in the recovery process.

The questions below are based on the UNWTO Recommendations Reopening Tourism for Travellers with Disabilities, targeting the whole tourism value chain.


The answers will be automatically received and reviewed by a team composed of representatives of the ONCE Foundation, European Network for Accessible Tourism (ENAT) and UNWTO. Those entities that have submitted the most outstanding examples may be approached by UNWTO with follow-up questions in order to promote their best practices through different channels. UNWTO shall seek the author’s permission prior to publishing any information for the general public, such as images, figures, and other data and  information.